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AutopilotAMERICA

Privacy Policy

Last Updated: October 10, 2025

1. Introduction

Autopilot America ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our services.

2. Information We Collect

Account Information

  • Email address
  • Full name
  • Phone number
  • Google account information (if you sign in with Google)

Address and Location Information

  • Street address (for street cleaning schedules and permit zones)
  • Ward and section information
  • Residential parking permit zone (if applicable)

Vehicle Information (Ticket Protection subscribers only)

  • License plate numbers
  • Vehicle make, model, and year
  • City sticker and license plate expiration dates
  • Whether you have a vanity/personalized plate

Identity and Residency Documentation (Permit Zone applicants only)

  • Government-issued ID (driver's license, state ID, passport, or military ID)
  • Proof of residency documents (utility bills, lease agreements, etc.)

Payment Information

  • Payment information (processed securely by Stripe - we do not store credit card numbers)
  • Subscription status and billing history
  • Renewal payment records

Ticket Information (Reimbursement requests only)

  • Parking ticket photos and details
  • Ticket numbers, dates, amounts, and violation types

Usage and Communication Data

  • Alert preferences and notification settings
  • SMS and email responses to our alerts
  • Login activity and IP addresses
  • Browser type and device information

3. How We Use Your Information

  • Provide services: Send street cleaning alerts, renewal reminders, and manage reimbursements
  • Send renewal reminders: Monitor your renewal deadlines and send you timely alerts (Ticket Protection subscribers only)
  • Process payments: Handle subscription billing
  • Communicate with you: Send service notifications, renewal reminders, account updates, and respond to your inquiries
  • Improve our services: Analyze usage patterns to enhance our offerings
  • Comply with legal obligations: Respond to legal requests and enforce our Terms of Service

4. How We Share Your Information

Government Agencies (As Your Agent)

When you authorize us to act as your agent for Ticket Protection, we share your information with:

  • City of Chicago: For city sticker renewals and residential parking permit applications (name, address, vehicle info, ID documents, proof of residency)
  • State of Illinois: For license plate renewals (name, address, vehicle info)

Service Providers

  • Stripe: Payment processing (we do not store credit card numbers)
  • Resend: Email delivery for alerts and notifications
  • ClickSend: SMS delivery for text alerts
  • Supabase: Database hosting and authentication
  • Vercel: Website hosting
  • Google Cloud Vision: Automated image quality verification for driver's license uploads (with your explicit consent). Ensures images are clear for city clerk processing. Google does not retain images after analysis. Learn more
  • Cloudflare Email Routing: Routes forwarded utility bills from your email provider to our system for proof of residency processing (permit zone applicants only, with your explicit consent). Emails are not stored by Cloudflare - they are routed directly to our secure processing system.

Third-Party Data Processing (Permit Zone Applicants)

For permit zone city sticker renewals, we process sensitive documents with your explicit consent:

  • Driver's License Image Verification: We use Google Cloud Vision API to verify image quality (blur detection, text readability, document type). This ensures your image is clear for city clerk processing. Processing occurs only with your consent, completes within seconds, and Google does not retain your image. Google's data usage policy
  • Utility Bill Email Forwarding (Optional): You may optionally forward utility bills from your provider (Comcast, ConEd, Peoples Gas, etc.) to your unique email address (documents+[your-id]@autopilotamerica.com) for automated proof of residency. Forwarded emails are routed through Cloudflare Email Routing directly to our system - they are not stored in any email inbox. We extract and store only your most recent bill, which is automatically deleted after your city sticker purchase is confirmed or after 60 days outside the renewal window. You can revoke consent at any time.

We Do NOT Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement security measures to protect your information:

  • Encrypted data transmission (HTTPS/TLS)
  • Secure database storage with row-level security policies
  • Limited employee access to personal data
  • Regular security audits and updates
  • Secure file storage for uploaded documents

6. Data Retention

  • Active accounts: We retain your data while your account is active
  • Canceled subscriptions: We retain data for 12 months after cancellation for reimbursement processing and legal compliance
  • Deleted accounts: You can request full account deletion at any time. We will delete your data within 30 days, except where required by law to retain it
  • Driver's License Images (Permit Zone Applicants):
    • Multi-year reuse (default): Stored securely until your driver's license expires. You will be notified 60+ days before expiration to upload an updated license. You can opt out and request deletion at any time in your account settings.
    • Opted out of multi-year reuse: Deleted 48 hours after last access for city sticker renewal processing
    • Abandoned uploads: Unverified images deleted after 48 hours
  • Utility Bills (Proof of Residency, Permit Zone Applicants):
    • Only your most recent bill is stored (previous bills are automatically deleted when a new bill arrives)
    • Deleted immediately after successful city sticker purchase confirmation
    • Kept during renewal window (60 days before to 7 days after renewal submission)
    • Stale bills (60+ days old outside renewal window) are automatically deleted
  • Other uploaded documents: ID and proof of residency documents (non-automatic processing) are deleted 90 days after permit approval or 30 days after account deletion

7. Your Privacy Rights

You have the right to:

  • Access: Request a copy of your personal data
  • Correct: Update inaccurate information in your profile settings
  • Delete: Request deletion of your account and data
  • Export: Request a portable copy of your data
  • Opt-out: Unsubscribe from marketing emails (service emails may still be sent)

To exercise these rights, email us at hello@autopilotamerica.com

8. Cookies and Tracking

We use cookies and similar technologies to:

  • Maintain your login session
  • Remember your preferences
  • Analyze site usage (via analytics tools)
  • Track referrals for our affiliate program (via Rewardful)

You can disable cookies in your browser settings, but some features may not work properly.

9. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or a notice on our website. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

Questions about this Privacy Policy or your data?

Email: hello@autopilotamerica.com