Better-Off Guarantee

Request a guarantee review

Submit this form if you believe you qualify under The Better-Off Guarantee. No hoops — we just need a few details to check it against your account.

Account emailAccount phoneTicket IDs (optional)Which charge are you claiming?How much was it?

The ticket number plus the city receipt or invoice showing what you were charged on top of it (the penalty line, or the boot/tow/storage bill). Reply to the confirmation email with it — you don't need it to submit this form.

I have an eligible Chicago ticket from my paid year that ended up doubled past the 25-day window or at boot enforcement.That ticket was visible to Autopilot — either submitted by me or found on your plate-monitoring scans — at least 14 days before it doubled or hit boot enforcement.My membership remained active.I provided requested documentation on time.The ticket was issued after my membership start date.